This week Oct 19–25 · so far
Tickets solved by technician ▲ = already ahead of last week
✦ IRIS readThe desk has solved 31 tickets so far this week, and kept a 98% satisfaction rating. Nice work.
Quote of the day Oct 19
“
Weeks of coding can save you hours of planning.
— Anonymous
Kudos real thank-yous from the people we helped
“Thank you!”
“Thank you sir!”
“It fixed itself. Thank you!”
“Thanks, Pablo….one issue: I don’t have the password memorized and I can’t see it in my Passwords Wifi file in my phone”
“Thank you! I will wait on the Claude list.”
“Yep, it is working. Thank you, sir”
By the numbers
📞 Phone hygiene60% answered40% to voicemail · 205 calls / 30d
What we helped with this week all 31 tickets solved, by area
Password / lockout / MFA
2
Offboarding / separation
1
Everything else
smaller areas & one-offs
15
✦ IRIS readBehind the week: 85% of fixes held the first time, and the desk has solved 13,675 tickets so far this year.
Today in tech
Solid-state batteries
- Swap the flammable liquid for a solid — safer and longer-lasting.
- Could roughly double EV range and charge far faster.
- Already shipping in small gadgets today.
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